Shipping and returns


Delivery of fresh flowers and plants:

Delivery prices:
Central Edinburgh - post codes EH1-3 & EH10: £7
Edinburgh - post codes EH4-9 & EH11-16: £8.50
Outskirts of Edinburgh - post codes EH17 - EH30: £18
We can also deliver further afield such as the Lothians - please call ahead to get a quote for delivery.


Delivery terms: 

Please ensure you provide a full delivery address, we cannot be held responsible for wrongly delivered items due to incorrect or incomplete addresses.

Please provide a preferred delivery date, we cannot guarantee a specific time slot. Deliveries are available Monday - Friday (except bank holidays). Although we will do our best to accommodate all requests same day delivery is not always possible so please call or email ahead to check with us first.

To ensure the flowers reach the recipient safely we recommend checking they will be in on the selected delivery day. If the recipient is not in at the time of delivery we will leave the flowers in a safe place or with a neighbour, if this isn't possible the flowers will be returned to our shop for the recipient to collect. If you would like to rearrange delivery for another day following a failed delivery attempt you will be charged for the delivery fee again.

Delivery of pots, vases, etc:

Delivery prices:
Small items (eg cards/vouchers):  Royal Mail 1st Class - £1
Standard package: Courier - £5
Large package: Courier - £8

Delivery terms:

Orders will be dispatched within 2 working days, unless you specify a later date in the message box. 

If you are ordering as a gift let us know and we will not include the receipt, we can also include a handwritten card, please provide message at checkout.

Please ensure you provide full delivery address, we cannot be held responsible for wrongly delivered items due to incorrect/incomplete addresses.

Returns:

We hope you are happy with your purchase, but if you change your mind you have 14 days from receipt to return or exchange your item. Goods must be unused and in original packaging. Due to the nature of fresh flowers and plants we cannot accept returns on these items. We cannot accept returns on gift vouchers, and workshop places are non-refundable.

To return an item send back to : Rose & Ammi Flowers, 2 Gillespie Crescent, Edinburgh, EH10 4HT or drop off in person.

We recommend you package securely and insure the item for returning by post. We cannot be held responsible for items that go missing or get damaged in the post. 

Once we have received the item in good condition we will issue a refund to the original payment method. P&P costs are non-refundable.

If an item you receive is faulty, damaged or poor quality you must notify us within 24 hours of receipt with images, send this via email to info@roseandammiflowers.com . Once we have reviewed your complaint we will replace or issue a refund.