Shipping and returns
Local hand delivery:
At checkout please select the correct delivery option according to postcode:
- deliver to post codes EH1 - EH17: £8
- deliver to post codes EH18 - EH30: £17 (for further afield please get in touch first)
- collect from shop: Free
Please ensure you provide a full delivery address, we cannot be held responsible for wrongly delivered items due to incorrect or incomplete addresses.
Please provide a preferred delivery date, we cannot guarantee a specific time slot. Deliveries are available Monday - Friday.
To ensure the flowers reach the recipient safely we recommend checking they will be in on the selected delivery day. If the recipient is not in at the time of delivery we will leave the flowers in a safe place or with a neighbour, if this isn't possible the flowers will be returned to our shop for the recipient to collect. If you would like to rearrange delivery for another day following a failed delivery attempt you will be charged again.
If you are ordering as a gift let us know and we will not include the receipt, we can also include a handwritten card, please provide message at checkout.
Please ensure you provide full delivery address, we cannot be held responsible for wrongly delivered items due to incorrect/incomplete addresses.
We hope you are happy with your purchase, but if you change your mind you have 14 days from receipt to return or exchange your item. Goods must be unused and in original packaging. Due to the nature of fresh flowers and plants we cannot accept returns on these items. We cannot accept returns on gift vouchers, and workshop places are non-refundable.
To return an item send back to : Rose & Ammi Flowers, 2 Gillespie Crescent, Edinburgh, EH10 4HT or drop off in person.
We recommend you package securely and insure the item for returning by post. We cannot be held responsible for items that go missing or get damaged in the post.
Once we have received the item in good condition we will issue a refund to the original payment method. P&P costs are non-refundable.
If an item you receive is faulty, damaged or poor quality you must notify us within 24 hours of receipt with images, send this via email to email@example.com . Once we have reviewed your complaint we will replace or issue a refund.